Block Manager – English Speaking

Acerca de la Empresa

Meliá Hotels International is a leading Spanish hotel chain with a global presence, renowned for its commitment to excellence, sustainability, and exceptional guest experiences. With a diverse portfolio of brands, Meliá offers a wide range of hospitality options, from luxury resorts to urban hotels, all while embodying the warmth of Mediterranean service. We are dedicated to fostering a vibrant work environment where our employees can grow and thrive.

Descripción del Trabajo

We are seeking a highly motivated and experienced Block Manager to oversee the operational management of a specific block or section of our prestigious property in Benicàssim. The ideal candidate will be fluent in English, possess strong leadership skills, and have a proven track record in hospitality or property management. You will be responsible for ensuring the smooth operation of your assigned area, maintaining high standards of guest satisfaction, managing a dedicated team, and contributing to the overall success of the hotel. This role requires a proactive approach to problem-solving and an unwavering commitment to service quality.

Responsabilidades Clave

• Oversee the daily operations of an assigned block of hotel rooms or apartments, ensuring all services meet Meliá's high standards.
• Manage, train, and motivate a team of housekeepers, maintenance staff, and front-line associates within your block.
• Conduct regular inspections of rooms and common areas to ensure cleanliness, maintenance, and adherence to brand standards.
• Address and resolve guest complaints and issues promptly and professionally, ensuring complete guest satisfaction.
• Monitor inventory of supplies and equipment, coordinating with relevant departments for procurement and maintenance.
• Implement and enforce health, safety, and security policies and procedures within the assigned block.
• Prepare reports on block performance, occupancy rates, and guest feedback.
• Collaborate with other department heads to ensure seamless guest experiences across the property.
• Manage minor budget aspects related to block operations, optimizing resource utilization.

Habilidades Requeridas

• Fluent in English (C1/C2 level) for effective communication with international guests and staff.
• Minimum 4 years of experience in hotel operations, property management, or a similar supervisory role.
• Demonstrated leadership and team management abilities.
• Excellent interpersonal and communication skills.
• Strong problem-solving and decision-making capabilities.
• Proficiency in hotel management software (PMS) and Microsoft Office Suite.
• Ability to work flexible hours, including weekends and holidays, as required by hospitality operations.

Cualificaciones Preferidas

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Additional fluency in Spanish or other European languages.
• Experience working in a large international hotel chain.
• Knowledge of local regulations and safety standards in the Spanish hospitality industry.

Ventajas y Beneficios

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits package.
• Generous employee discounts on Meliá Hotels International properties worldwide.
• Opportunities for professional development and career advancement within a global company.
• A vibrant and supportive international work environment.
• Meals provided during working shifts.
• Relocation assistance may be available for eligible candidates.

Aplicar Ahora