Remote Community Manager – Online Forums

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Zendesk is a global leader in customer service software, building products that make customer support a breeze for businesses and their customers. We believe in creating simple, powerful solutions that improve customer relationships. Our diverse and inclusive team spans the globe, united by a passion for innovation and a commitment to helping our clients succeed. We foster a culture of collaboration, continuous learning, and remote-first flexibility.

Descripción del Trabajo

We are seeking a highly motivated and empathetic Remote Community Manager to join our team and oversee our online forums. This is a 100% remote position, perfect for someone passionate about fostering positive and engaging online environments. You will be responsible for building strong relationships with our user base, moderating discussions, gathering feedback, and ensuring a vibrant and supportive community experience across our platforms. Your work will directly contribute to user satisfaction and the overall success of our products.

Responsabilidades Clave

• Develop and implement community engagement strategies to grow and retain active forum participants.
• Proactively moderate user-generated content, ensuring adherence to community guidelines and fostering a respectful environment.
• Act as a primary point of contact for community members, responding to inquiries and facilitating discussions.
• Identify and nurture community champions and influencers.
• Gather user feedback, sentiment, and trends, and relay insights to product, marketing, and support teams.
• Collaborate with internal teams to create compelling content and campaigns that resonate with the community.
• Monitor key community metrics, analyze performance, and report on community health and engagement.
• Stay informed about industry best practices and emerging trends in online community management.

Habilidades Requeridas

• 3+ years of experience in online community management or social media management.
• Proven ability to build and nurture online communities.
• Excellent written and verbal communication skills in English.
• Strong moderation and conflict resolution skills.
• Familiarity with online forum platforms and community management tools.
• Ability to work independently and as part of a distributed team.
• Empathetic and user-centric approach to problem-solving.

Cualificaciones Preferidas

• Bachelor's degree in Marketing, Communications, or a related field.
• Experience with Zendesk products or similar customer service software.
• Proficiency in Spanish to engage with a broader user base.
• Experience working in a SaaS or technology company.
• Knowledge of analytics tools for community performance tracking.

Ventajas y Beneficios

• Competitive annual salary and performance bonuses.
• Comprehensive health and wellness benefits package.
• Flexible work hours and 100% remote work environment.
• Generous paid time off and holidays.
• Opportunities for professional development and continuous learning.
• Home office stipend.
• Employee stock options program.

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