Gaming Support Agent – Shift Work

Acerca de la Empresa

Concentrix + Webhelp is a global leader in customer experience solutions, partnering with the world’s best brands to deliver exceptional service and support. We operate across various sectors, including technology and gaming, providing innovative and empathetic customer interactions. Our Cáceres office is a vibrant hub dedicated to creating engaging experiences for our clients’ customers, fostering a dynamic and inclusive work environment.

Descripción del Trabajo

Are you a passionate gamer with excellent communication skills and a desire to help others? Concentrix + Webhelp is seeking enthusiastic Gaming Support Agents to join our dynamic team in Cáceres. In this role, you will be the first point of contact for players, providing top-notch support for various gaming titles across multiple platforms. This is a shift-based role, requiring flexibility to cover evenings, weekends, and public holidays to ensure our global gaming community receives continuous, high-quality assistance. If you thrive in a fast-paced environment and love solving problems, we want to hear from you!

Responsabilidades Clave

• Provide exceptional customer service and technical support to gamers via phone, email, and chat.
• Troubleshoot and resolve a wide range of player issues, including account management, technical difficulties, in-game bugs, and billing inquiries.
• Accurately document all interactions and resolutions in our CRM system.
• Collaborate with internal teams to escalate complex issues and ensure timely resolution.
• Stay up-to-date with new game releases, patches, and platform updates to provide informed support.
• Maintain a high level of customer satisfaction and meet performance targets.
• Adhere to all company policies and procedures, including data privacy and security guidelines.

Habilidades Requeridas

• Strong passion for video games across various genres and platforms.
• Excellent verbal and written communication skills in English.
• Proven ability to troubleshoot technical issues and provide clear, concise solutions.
• Customer-focused mindset with a dedication to delivering outstanding service.
• Ability to work effectively in a fast-paced, target-driven environment.
• Flexibility to work rotating shifts, including evenings, weekends, and public holidays.
• Basic computer proficiency and ability to navigate multiple systems simultaneously.

Cualificaciones Preferidas

• Previous experience in a customer service, call center, or technical support role.
• Familiarity with various gaming platforms (PC, console, mobile).
• Proficiency in additional languages relevant to the European market (e.g., Spanish, French, German).
• Experience with CRM software (e.g., Zendesk, Salesforce).

Ventajas y Beneficios

• Competitive annual salary and performance-based incentives.
• Comprehensive health and wellness programs.
• Ongoing training and professional development opportunities.
• Clear career progression paths within a global company.
• A vibrant, inclusive, and fun work environment with fellow gaming enthusiasts.
• Employee discounts on various products and services.
• Relocation assistance for eligible candidates (if applicable).

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