IT Support Technician – 1st/2nd Level

Acerca de la Empresa

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries, with a strong commitment to innovation and client success.

Descripción del Trabajo

We are seeking a motivated and skilled IT Support Technician to join our team in San Cristóbal de La Laguna. This role is crucial for ensuring the smooth operation of our internal IT systems and providing excellent technical support to our employees. The ideal candidate will be adept at troubleshooting a wide range of hardware and software issues, acting as the primary point of contact for technical assistance, and contributing to a positive user experience.

Responsabilidades Clave

• Provide 1st and 2nd level technical support to end-users for hardware, software, and network-related issues, both remotely and on-site.
• Respond promptly to support requests received via phone, email, and ticketing system, ensuring timely resolution or escalation.
• Install, configure, and maintain workstations, laptops, printers, and other peripheral devices.
• Perform basic network troubleshooting, including LAN/WAN connectivity, Wi-Fi, and VPN issues.
• Manage user accounts, permissions, and groups within Active Directory and other identity management systems.
• Document technical solutions, procedures, and knowledge base articles to facilitate self-service and team efficiency.
• Assist with IT asset management, including inventory tracking and procurement.
• Collaborate with senior IT staff and other departments on projects and system upgrades.
• Ensure compliance with company IT policies and security best practices.

Habilidades Requeridas

• Proven experience (2+ years) in an IT support role (1st/2nd line).
• Strong proficiency in Windows operating systems (Windows 10/11) and Microsoft Office Suite.
• Solid understanding of basic networking concepts (TCP/IP, DNS, DHCP).
• Experience with ticketing systems (e.g., ServiceNow, Jira Service Desk).
• Excellent problem-solving, analytical, and diagnostic skills.
• Strong communication and interpersonal skills, with a customer-focused approach.
• Ability to work independently and effectively as part of a team.
• Fluency in English (both written and spoken).

Cualificaciones Preferidas

• ITIL Foundation certification or similar.
• Experience with remote desktop support tools.
• Basic knowledge of server administration (Windows Server).
• Familiarity with macOS or Linux environments.
• Professional certifications such as CompTIA A+, Network+, or Microsoft 365 Certified.
• Fluency in Spanish is highly advantageous.

Ventajas y Beneficios

• Competitive annual salary and performance-based bonuses.
• Comprehensive health and wellness benefits package.
• Generous paid time off and public holidays.
• Opportunities for professional development, training, and career advancement.
• Dynamic, collaborative, and inclusive work environment.
• Access to a wide range of employee discounts and programs.
• Modern office facilities located in a vibrant city.

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