Technical Support Engineer (1st Level) – No Spanish Needed

Acerca de la Empresa

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, driven by the fast-evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms.

Descripción del Trabajo

We are seeking a highly motivated and customer-focused Technical Support Engineer (1st Level) to join our team in Moraira. This is a fantastic opportunity for individuals with a passion for technology and helping others. In this role, you will be the first point of contact for our clients, providing essential technical assistance and resolving issues to ensure smooth operations. Crucially, proficiency in Spanish is NOT required for this position; all communication will be conducted in English. If you have excellent problem-solving skills, a customer-centric approach, and are eager to kickstart your career in IT support, we encourage you to apply!

Responsabilidades Clave

• Provide first-line technical support to end-users via phone, email, and chat, focusing on English-speaking clients.
• Diagnose and resolve basic hardware, software, and network issues.
• Document all support interactions, including issues, resolutions, and follow-up actions, in the ticketing system.
• Escalate complex technical problems to second-level support or relevant teams when necessary.
• Assist users with account management, password resets, and access issues.
• Provide guidance and troubleshooting for common application problems.
• Maintain a high level of customer satisfaction through professional and efficient service.
• Contribute to the knowledge base by creating and updating documentation for common issues and solutions.

Habilidades Requeridas

• Excellent verbal and written communication skills in English.
• Strong understanding of Windows operating systems and Microsoft Office Suite.
• Basic knowledge of network concepts (TCP/IP, Wi-Fi, VPN).
• Familiarity with common hardware components (desktops, laptops, printers).
• Ability to diagnose and troubleshoot basic technical issues.
• Customer-oriented attitude with a strong desire to help others.
• Good organizational and time management skills.
• Ability to work effectively both independently and as part of a team.

Cualificaciones Preferidas

• Previous experience in a customer service or support role.
• Relevant certifications (e.g., CompTIA A+, ITIL Foundation).
• Familiarity with IT service management (ITSM) tools.
• Basic understanding of mobile device operating systems (iOS, Android).

Ventajas y Beneficios

• Competitive salary and benefits package.
• Opportunities for professional growth and career advancement within a global company.
• Access to extensive training and development programs.
• Health and wellness programs.
• Collaborative and inclusive work environment.
• Company-sponsored social events.
• Employee assistance program.

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