Tourism Kiosk Attendant – High Traffic Areas

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SNCF Voyageurs is the primary French national railway company, operating passenger services across France and Europe. As a leading player in transportation and a gateway to discovery, we are committed to providing exceptional experiences for travelers. In high-traffic locations like our major train stations, we play a crucial role in welcoming visitors and helping them make the most of their journey and destination. Join our team dedicated to service excellence and promoting the beauty of our regions.

Descripción del Trabajo

We are seeking an enthusiastic and customer-focused Tourism Kiosk Attendant to join our team in Biarritz. This role is crucial for enhancing the visitor experience at one of our high-traffic locations, providing essential information and assistance to tourists and travelers. You will be the first point of contact for many, offering guidance, local insights, and promoting regional attractions. If you have a passion for customer service and a desire to help visitors discover the best of Biarritz and the Basque Country, we encourage you to apply.

Responsabilidades Clave

• Welcome and assist visitors with a friendly and professional demeanor.
• Provide accurate and up-to-date information on local attractions, events, transportation, and accommodation.
• Distribute brochures, maps, and promotional materials.
• Answer inquiries in person, and potentially via phone or email, in multiple languages where possible.
• Maintain the cleanliness and organization of the tourism kiosk.
• Handle basic sales of tickets, souvenirs, or other tourist-related products.
• Collect visitor feedback and report common inquiries or issues.
• Collaborate with local tourism offices and partners to stay informed about regional developments.

Habilidades Requeridas

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work effectively in a fast-paced, high-traffic environment.
• Proficiency in basic computer applications (e.g., web browsing, email).
• Fluent in English and French.

Cualificaciones Preferidas

• Previous experience in customer service, tourism, or retail.
• Knowledge of Biarritz and the surrounding Basque Country region.
• Proficiency in additional languages (e.g., Spanish, German, Basque).
• Ability to work flexible hours, including weekends and holidays.

Ventajas y Beneficios

• Competitive salary and benefits package.
• Opportunities for professional development and training.
• Employee travel benefits (e.g., reduced train fares).
• A vibrant and supportive team environment.
• The chance to be an ambassador for a beautiful and dynamic region.

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