Store Manager – Tourist Area

Acerca de la Empresa

Tous is a Spanish jewelry, accessories, and fashion brand, renowned globally for its iconic bear motif and unique designs. With a rich heritage spanning over a century, Tous is committed to creating high-quality, handcrafted pieces that celebrate joy and love. We operate numerous boutiques worldwide, bringing our distinctive style to diverse cultures and communities, especially in vibrant tourist destinations like Mijas.

Descripción del Trabajo

We are seeking an enthusiastic and experienced Store Manager to lead our boutique in the picturesque tourist area of Mijas Pueblo. This is a unique opportunity to manage a high-performing team, drive sales, and deliver an exceptional customer experience in a vibrant international environment. The ideal candidate will be passionate about luxury retail, possess strong leadership skills, and have a proven track record of achieving sales targets and operational excellence.

Responsabilidades Clave

• Oversee all daily store operations, ensuring smooth and efficient service.
• Lead, motivate, and develop a high-performing sales team through effective training and coaching.
• Drive sales performance to achieve and exceed monthly and quarterly targets.
• Manage inventory, merchandising, and visual displays to optimize product presentation and appeal to tourists.
• Ensure impeccable store standards, cleanliness, and security protocols are maintained.
• Cultivate strong customer relationships and provide an outstanding shopping experience to an international clientele.
• Handle customer inquiries, feedback, and complaints professionally and efficiently.
• Manage staff scheduling, payroll, and performance reviews.
• Implement and enforce company policies and procedures, including health and safety guidelines.
• Analyze sales data and market trends to identify opportunities for growth and improvement.

Habilidades Requeridas

• Minimum 3 years of experience in retail management, preferably in a luxury or tourist-focused environment.
• Proven ability to lead, motivate, and develop a sales team.
• Strong understanding of retail operations, including inventory management, visual merchandising, and sales analysis.
• Excellent communication, interpersonal, and customer service skills.
• Fluent in Spanish and English (additional languages are a plus).
• Results-oriented with a strong business acumen and passion for sales.
• Ability to work flexible hours, including weekends and holidays, characteristic of a tourist retail environment.
• Proficiency in POS systems and basic office software.

Cualificaciones Preferidas

• Experience working with international clientele in a high-traffic tourist location.
• Knowledge of luxury jewelry or fashion accessories market.
• Bachelor's degree in Business Administration, Retail Management, or a related field.
• Fluency in additional languages such as German, French, or Scandinavian languages.

Ventajas y Beneficios

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Employee discounts on Tous products.
• Opportunities for professional growth and career advancement within an international brand.
• A dynamic and supportive work environment in a beautiful location.
• Paid vacation and holidays.

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