Client Success Manager – International Tech Start-up

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Zendesk is a global leader in customer service software, empowering companies to build better customer relationships. We believe that great customer experiences are built on great conversations, and we provide the tools to make those conversations seamless and personal. Our innovative platform helps businesses worldwide understand their customers, improve communication, and scale their support operations. Join our dynamic team and contribute to a company that puts customers at the heart of everything we do.

Descripción del Trabajo

We are seeking a highly motivated and customer-centric Client Success Manager to join our rapidly growing international tech start-up team in Abando, Bilbao. In this pivotal role, you will be responsible for building and nurturing strong, long-lasting relationships with our key clients, ensuring their success and satisfaction with our product offerings. You will act as a trusted advisor, understanding their business objectives and guiding them through their journey with our platform. This role requires a proactive approach, exceptional communication skills, and a passion for helping clients achieve their goals.

Responsabilidades Clave

• Develop and maintain strong relationships with a portfolio of assigned clients, serving as their primary point of contact and trusted advisor.
• Proactively engage with clients to understand their business needs, goals, and challenges, and identify how our solutions can best support them.
• Onboard new clients, ensuring a smooth and successful transition and adoption of our platform.
• Monitor client health, identify potential risks or opportunities, and develop strategies to ensure client retention and growth.
• Conduct regular business reviews with clients to demonstrate value, share best practices, and gather feedback.
• Collaborate cross-functionally with sales, product, and support teams to address client needs and drive continuous improvement.
• Identify opportunities for upselling and cross-selling additional products or services.
• Maintain accurate and up-to-date client records within our CRM system.
• Provide product training and guidance to clients as needed, empowering them to fully leverage our platform's capabilities.

Habilidades Requeridas

• Proven experience in Client Success, Account Management, or a similar client-facing role, preferably within a SaaS or tech environment.
• Exceptional communication, interpersonal, and presentation skills in English and Spanish.
• Strong understanding of customer relationship management (CRM) principles and best practices.
• Ability to analyze client data, identify trends, and develop actionable insights.
• Proactive problem-solver with a strong ability to manage multiple priorities and projects simultaneously.
• Demonstrated ability to build rapport and trust with clients at various organizational levels.
• Proficiency with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite.

Cualificaciones Preferidas

• Bachelor's degree in Business, Marketing, or a related field.
• Fluency in additional European languages (e.g., French, German).
• Experience working with international clients or in a global team.
• Understanding of agile methodologies and software development lifecycles.
• Previous experience in a fast-paced start-up environment.

Ventajas y Beneficios

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and public holidays.
• Flexible work options and a supportive team environment.
• Opportunities for professional development and career growth.
• Modern office space in the heart of Abando, Bilbao.
• Regular team social events and company-sponsored activities.
• Employee stock purchase plan (ESPP).
• Access to a variety of wellness programs and resources.

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