Exam Proctor – Academic Support

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Pearson VUE is the global leader in computer-based testing for high-stakes certification and licensure exams. We partner with leading organizations worldwide to deliver tests for IT, academic, government, and professional programs. Our mission is to help people advance their education and careers through accessible and secure testing experiences.

Descripción del Trabajo

We are seeking a dedicated and detail-oriented Exam Proctor to join our Academic Support team in Playa Blanca. This role is crucial in maintaining the integrity and security of our high-stakes examinations. You will be responsible for overseeing test candidates, ensuring a fair and consistent testing environment, and providing administrative support to facilitate a smooth testing process. This is an on-site position requiring a strong commitment to rules and regulations, excellent observational skills, and a professional demeanor.

Responsabilidades Clave

• Greet and check-in test candidates, verifying identification and ensuring eligibility.
• Explain testing procedures and rules clearly and concisely to candidates.
• Monitor candidates during exams to prevent cheating or rule violations.
• Maintain strict security protocols for test materials and the testing environment.
• Troubleshoot minor technical issues with testing equipment (e.g., computers, software) if they arise.
• Document and report any incidents or irregularities during testing.
• Ensure the testing center is clean, organized, and ready for examinations.
• Provide professional and courteous customer service to all candidates.
• Adhere strictly to all company and exam sponsor policies and procedures.

Habilidades Requeridas

• Excellent attention to detail and strong observational skills.
• Ability to enforce rules and maintain a professional demeanor in a structured environment.
• Strong verbal and written communication skills in English and Spanish.
• Basic computer proficiency and ability to learn new software quickly.
• High level of integrity and discretion.
• Reliability and punctuality.

Cualificaciones Preferidas

• Previous experience in a proctoring, invigilation, or security role.
• Experience in customer service or a client-facing position.
• Knowledge of other European languages (e.g., German, French) is a plus.

Ventajas y Beneficios

• Competitive annual salary.
• Comprehensive training and professional development opportunities.
• Supportive and collaborative team environment.
• Opportunity to be part of a global leader in educational and professional testing.
• Paid time off and holidays.
• Employee assistance program.

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